Community & Customer Support Manager for FOMO Games will contribute a strong understanding of fan communities and a strategic use of social media. This person will create new content, monitor social media progress and grow all social platforms.

Responsibilities

  • Create, produce and edit content for the web and social media channels,
  • Manage Google and Apple store comments / issues,
  • Respond in-game requests and manage customer support agents or tools,
  • Use industry best practices to maximize engagement, growth, and click-through across all platforms
  • Interact with the community daily through Twitter, Facebook, Instagram, YouTube,
  • Engage with online community and respond to comments and requests when needed to drive the highest level of interaction and brand perception,
  • Lead on community management by sourcing user-generated content, managing social media inbox and focus on improving the social media experience, new user acquisition and growth,
  • Be on the pulse of social conversation and find opportunities to make social media channels stand out,
  • Constantly identify and communicate trending content opportunities and share with cross-functional teams and partners as appropriate,

Qualifications

  • 4+ years of professional work experience with a focus on Social Media and Community Management,
  • Bachelor’s degree,
  • Knowledge of the competitive mobile gaming landscape,
  • Experience identifying and creating campaigns for target audiences,
  • Ability to meet deadlines in a fast-paced environment and flexible when it comes to re-prioritizing tasks due to business demands,
  • Ability to work well both cross-functionally and collaboratively as a team player and as a self-starter. Strong facilitator to help others complete the task at hand and work together,
  • Have created and executed a community-focused social media campaign,
  • Experience using analytics to measure and track community sentiment, reach, and engagement over time.